FAQ
How long will my gifts take to arrive?
All merchandise and Physical Gift Cards are posted via Australia Post from Caloundra, Queensland, once your payment has cleared. During these current challenging times there may be delays. Please check Australia Post service updates for any delays affecting your area.
https://auspost.com.au/service-updates
I have ordered an E-Card. When will I receive it?
E-Cards are emailed to you at the time of your donation. If you do not receive it, please contact our National Office by calling 1300 739 899 or emailing msaust@mercyships.org.au
Are donations to Mercy Ships Australia tax deductible?
Yes. Donations of $2 or more to the Relief Fund are tax-deductible. However merchandise e.g. book, DVD, T-shirt, cap etc are not tax-deductible.
Can I donate to Mercy Ships Australia by phone?
Yes, you can. Please call our National Office on 1300 739 899 and we’ll process your donation over the phone.
Can I donate to Mercy Ships Australia by direct deposit or BPAY?
Yes, you can. Please call our National Office on 1300 739 899 to request our bank account details or BPAY Biller Code and your reference number.
Can I donate to Mercy Ships Australia by direct debit?
Yes, you can make one-off and regular donations directly from your bank account by direct debit via our website here. Alternatively, please contact our National Office by calling 1300 739 899 or emailing msaust@mercyships.org.au to request a copy of our download our Direct Debit Request & Service Agreement or be emailed or posted to you.
Can I change my regular donation to Mercy Ships Australia?
Yes. If you would like to reduce, increase or alter the frequency of your regular donation to Mercy Ships Australia, please contact our National Office by calling 1300 739 899 or emailing msaust@mercyships.org.au
How do I cancel my regular donation to Mercy Ships Australia?
We understand that you may no longer be in a position to continue your regular donations to Mercy Ships Australia. To cancel your regular donation, please contact our National Office by calling 1300 739 899 or emailing msaust@mercyships.org.au
Why haven't I received a tax receipt for my donation?
If you have recently donated to Mercy Ships Australia and not received your tax receipt by mail or donated online and not received your tax receipt by email, please contact our National Office by calling 1300 739 899 or emailing msaust@mercyships.org.au to ensure we have the correct contact details for you.
If you have signed up as a regular donor to Mercy Ships Australia, you will receive an annual tax receipt for all of your gifts at the end of the financial year.
I still haven't received my annual receipt. Where is it?
Processing annual receipts can take some time. If you haven’t received your annual tax receipt from Mercy Ships Australia and need to complete your tax return, please contact our National Office by calling 1300 739 899 or emailing msaust@mercyships.org.au to request the total amount you have given during the financial year.
Please note that annual tax receipts are only provided to regular donors. If you have given a one-off donation, you will receive your tax receipt by mail or email at the time of your donation.
I am a Mercy Ships supporter and have changed my contact details.
Please contact our National Office by calling 1300 739 899 or emailing msaust@mercyships.org.au
I no longer wish to receive communications from Mercy Ships Australia
Please contact our National Office by calling 1300 739 899 or emailing msaust@mercyships.org.au
How is the money I donate to Mercy Ships used?
Your donation will be used within the African nation we are currently serving to deliver free, world-class health care services, capacity building and sustainable development aid to those without access.
What happens to my donation when Mercy Ships is fully funded?
Donor designation while be honoured to the fullest extent possible. In the event that any project becomes fully funded or circumstances change, we will apply the gift to meet another similar project, or where the need is greatest.
Does Mercy Ships Australia fundraise through social media, raffles, door-to-door etc?
We do use various methods to raise funds. If you are suspicious of a request or think there is something wrong, please call our National Office on 1300 739 899 immediately to alert us of your concerns. Alternatively, if you believe you have seen or fallen victim to a scam, you can report this to Scamwatch at scamwatch.gov.au